780-870-7327 info@pearmedia.ca

EMAIL SET UP

1 – From the Main Menu tap the Settings app.

  1. Tap “Settings” app
  2. Tap “Mail
  3. Tap “Accounts or Add Account…
  4. Tap “Other” (bottom option)
  5. Tap “Add Mail Account
  6. Enter Name, address (full email user@yourdomain.com), and password.
    (iPhone will attempt to guess your settings. Allow ~1 minute for it to fail.)
  7. Select IMAP.
    (It’s the default. The option you’ve selected will be highlighted blue.)
  8. Under “Incoming mail server
    1. Set “hostname” to web.pearhost.ca
      (or your server host name or server’s IP address)
    2. Set “username” to email@yourdomain.com
    3. Set “password” to your password
  9. Under “Outgoing mail server” (Outgoing server number is 465)
    1. Set “Host name” to web.pearhost.ca
      (or your server host name or server’s IP address)
    2. Set “User name” to email@yourdomain.com
    3. Set password to your password

Click Save

If these settings do not work, take a look at any error message to see if it talks about Password issues and make sure your server name, user name (your complete email address), and password are typed in correctly.

 

Troubleshooting

I Cannot See My IMAP Folders

Please read the Apple support page .

What is the IMAP Path Prefix?

The correct code is INBOX (all caps).

I Cannot Delete Emails

By default, iOS attempts to delete IMAP email by putting it in the phones trash. This causes an error to come up saying that the messages could not be moved to the trash folder.

To fix this:

  1. Go to Settings > Mail, Contacts and Calendars > {your email account} >Advanced.
  2. Select Deleted Mailbox.
  3. In the On Server section, select the Trash box under the server. This will allow you to remove email from an iPhone or iPod.

Too Many Connections – 500 Errors?

On the iPhone there is a function called “push,” and when it is enabled it keeps the connection to our server open and continually checks mail. Consequently, this creates many IMAP processes and eventually conflicts with our Terms of Service.

To avoid running excessive IMAP processes, you can disable push when you don’t need it.

  1. Go to Settings > Mail, Contacts, Calendars > Fetch New Data.
  2. Toggle Push to Off.

Now, instead of retrieving emails continuously as they arrive, your iPhone will use the global Fetch setting to retrieve emails manually or at intervals.

Tap Settings.

Generally, the Settings icon appears in one of your device’s main screens.

The Settings menu will appear.

 

 

 


 

Tap Mail, Contacts, Calendars.

Tap Mail, Contacts, and Calendars in the Settings menu.

The Mail, Contacts, and Calendars menu will appear.

 

 

 


 

Tap Add Account.

Tap Add Account in the Mail, Contacts, and Calendars menu.

The Add Account menu will appear.

 

 

 


 

Tap Other.

Tap Other in the Add Account menu of mail account types.

The Other menu will appear.

 

 

 


 

Tap Add Mail Account.

Tap Add Mail Account in the Other menu.

The New Account interface will appear.

 

 

 


 

Enter your account information and tap Next.

Enter the following information in the New Account interface’s text boxes:

  • In the Name text box, enter the name that you wish to use for the email account.
  • In the Email text box, enter your email address.
  • In the Password text box, enter the password for the email account.
  • In the Description text box, enter a description for the email account.

Tap Next to proceed to the next screen in the New Account interface.

 

 

 


 

Select a mailbox type and verify information.

Use the toggle at the top of the screen to select a mailbox type.

Note:

We recommend that you select the IMAP mailbox type. If you select the POP3 mailbox type, the mobile device’s email client will download all of the account’s email messages, and then remove the messages from the server. You will not be able to access those messages from any other email client.

Verify all of the information for your account, and then tap Next to proceed to the next screen in the New Account interface.

 

 

 


 

Enter information for your incoming mail server and tap Next.

Enter the following information in Incoming Mail Server text boxes:

  • In the  Host Name  text box, enter web.pearhost.ca for the email account.
  • In the User Name text box , enter your full email address.
  • In the Password text box , enter the password for the email account.

Tap Next to proceed to the next screen in the New Account interface.

 

 

 


 

Disable the Notes toggle and tap Save.

Tap the Notes toggle to disable the Notes application for the account.

Then, tap Save to complete the account setup process.

Tap the Applications icon.

Generally, the Applications icon appears in your device’s main screen.

The Applications screen will appear.


Tap Email.

In the Applications screen, tap Email.

The Account setup interface will appear.


Enter your email address and password, and tap Manual setup.

Enter your full email address and password in the Account setup interface’s text boxes.

Tap Manual setup to proceed to the next screen of the Account setup interface.


Tap the account type.

Tap the desired account type. The next screen of the Account setup interface will appear.

Note:

We recommend that you select the IMAP mailbox type. If you select the POP3 mailbox type, the mobile device’s email client will download all of the account’s email messages, and then remove the messages from the server. You will not be able to access those messages from any other email client.

Enter your account information and tap Next.

Enter the following information in the Account setup interface’s text boxes:

  • In the Username text box, enter your full email address.
  • In the Password text box, enter the password for the email account.
  • In the IMAP server text box, enter web.pearhost.ca for your email account.
  • In the Security type text box, select SSL/TLS. This setting automatically sets the correct port (993).

Note:

Do not configure the IMAP path prefix setting.

Tap Next to proceed to the next screen in the Account setup interface.


Enter your server information and tap Next.

Enter the following information in the Account setup interface’s text boxes:

  • In the SMTP server text box, enter web.pearhost.ca for your email account.
  • In the Security type text box, select SSL/TLS. This port should be 465.
  • Select the Require sign-in checkbox.
  • In the Username text box, enter your email address.
  • In the Password text box, enter the password for your email account.

Tap Next to proceed to the next screen in the Account setup interface.


Select your email preferences and tap Next.

Select the checkboxes that correspond to your desired email preferences.

Tap Next to proceed to the next screen in the Account setup interface.


Enter your account and display names, and tap Next.

Enter an account name and display name in the interface’s text boxes.

Tap Next to complete the setup process.

Pre-Flight Check

 

Step #1: Add or Edit the Email Account

  1. Account Information screenTo set up a new email account, click the File taband then clickAdd Account.
  2. If you’re modifying the settings on an existing account already configured in Outlook, click on Account Settings and then click on Change settings for this account or set up more connections and skip ahead to Step #4: Modifying an Existing Account.

 

Step #2: Manual Setup for a New Email Account

  1. Select the radio button for Manual setup or additional server types.Add Account Setup screen
  2. Then click Next.

 

Step #3: Select Email Account Type

  1. Select the radio button for POP or IMAP.Choose Service screen
  2. And then click Next.

 

Step #4: Modifying an Existing Account

  1. If you’re editing an email account that already has been configured in Outlook, click on the account name and then click on the Change button. Otherwise, skip ahead to Step #5: Configure General Settings.
    Account Settings edit
  2. To avoid data loss, please use caution any time you change an email account’s connection type or delete an email account. Removing an email account from a mail client also will remove all messages associated with it on the device and, specifically in the case of POP accounts that are not configured to retain mail on the server, there may be no way to recover those messages. If you have any doubt or questions, please contact Heroic Support® for guidance.
Note: You cannot edit an existing email account to switch its account type from POP3 to IMAP or vice versa. To change the account type, you must add a new account of the desired type (POP3 or IMAP) per the Add or edit the email account instructions above. Adding a new account with a different connection type should not require you to delete the old one in most mail clients.

Step #5: Configure General Settings

Non-SSL Account Settings

  • Your Name is your name as you want it to appear in emails that you send
  • Email Address should be the full email address
  • Account Type will be IMAP, depending on your preference. For its ability to keep email in sync across multiple devices (desktop, laptop, phones and tablets), IMAP generally is recommended.
  • Incoming mail server
    • When using secure (SSL) settings, use the server’s hostname (web.pearhost.ca)
  • Outgoing mail server (SMTP)
    • When using secure (SSL) settings, use the server’s hostname (web.pearhost.ca)
  • User Name is your full email address, not just the part before the at symbol.
  • Password is the email account password.
  • Require logon using Secure Password Authentication (SPA) must not be checked. SPA is not the same as SMTP authentication, which is used on cPanel servers.

 

Step #6: Configure Outgoing Server Settings

  1. Click the More Settings button, and select the Outgoing Server tab.Outgoing Server Settings - SMTP Authentication
    • My outgoing server (SMTP) requires authentication should be checked
    • Use same settings as my incoming mail servershould be enabled
    • Log on to incoming mail server before sending mail (POP3 only) should not be enabled. That setting applies only to servers configured to allow POP Before SMTP authentication, in which a successful login to retrieve mail allows a user from the same IP address to also send mail for a period of time. It is not compatible with servers requiring SMTP authentication.
  2. Now select the Advanced tab at the top of the More Settings window.

 

Step #7: Configure Ports and Encryption

  1. Fill in the Advanced settings using the images and instructions below.
  2. Once complete, click OK to return to the previous window.
Advanced Internet E-mail Settings screens for email accounts using IMAP (left) and POP3 (right) connection methods over a secure (SSL) network connection.

Secure (SSL) IMAP Settings

  • Incoming server (IMAP) is port 993
  • Use the following type of encrypted connection is “SSL”
  • Outgoing server (SMTP) is port 465
  • Use the following type of encrypted connection is “SSL”

 

Step #8: Test Settings

Self-Signed SSL Popup

  1. Click the Next button to make a connection to the server and test the configuration.
  2. If you’re using SSL settings and your server has a self-signed (free) SSL certificate installed on the mail server, you may get a popup warning. If so, you will need to click the Yes button to accept the certificate and proceed. Alternatively, you may select View Certificate and then click Install Certificate on the next screen to install the certificate locally and prevent the notice on subsequent connections.
  3. Once you click Yes, Outlook will test the connection settings.
  4. When you see the success message, you’re ready to start using your email address with Outlook 2016.
Note: A self-signed certificate uses the same level of encryption as a verified certificate, except that it is you who are verifying your server’s identity, rather than a third party. However, if you would prefer to use a third-party verified SSL certificate to cover core services (cPanel/WHM, POP3, IMAP, SMTP and FTP) on your server, you can find instructions for ordering and installing an SSL certificate at Install an SSL Certificate on a Domain using cPanel, and you’ll find a guide to installing your certificate on email and other core server services at Installing Service SSLs in cPanel. Should you find that you need any assistance, please feel free to contact a Heroic Support® technician who can assist with obtaining and installing an SSL from the vendor of your choice.

Bonus for IMAP Users: Choose Which Folders to Display in Outlook

Select IMAP FoldersWhen connecting to your email server using the IMAP protocol, you have the ability to choose the specific mail folders to which you wish to subscribe.

To do so, right-click on your email account’s Inbox in Outlook 2016 (some older versions of Outlook may require you to right-click on the email address itself) and then select IMAP Foldersfrom the popup list.

In the IMAP Folders window, click on the Query button in the top right of the window to get the current list of folders in your email account from your server.

Once the list has downloaded from the server , you will see each of your account’s folders on the server listed in the All tab, which should be selected by default, you will see a list of all the email folders in your account on the server. Folders to which you already are subscribed will appear with a folder icon, while folders to which you are not subscribed will have no icon next to their names.

Outlook 2016 IMAP folder Query

You can manage your folder subscriptions by clicking on the folder name in the All list and using the Subscribe or Unsubscribe buttons.

Once you’ve finished making changes, click the Apply button and then select OK if needed. It will take a few moments for the folder list to update in your Mail pane.